Free Trial and Money-Back Guarantee
Try Resly risk-free as an AI front desk for inbound sales and service.
Starter Plan (Always Free)
What You Get
- AI search + web chat from one knowledge base
- Structured intake and case routing inside the app
- Current meter: 100 customer messages/month (AI replies are free)
- Full access to the admin dashboard (Knowledge, Workflows, Install & Integrate, Analyze)
- No credit card required to start
- No time limit on the free plan
The Starter plan is free forever. Use it to prove the front desk on real inbound traffic before committing to a paid plan.
How the Current Meter Works
- Only customer messages to the AI count
- AI responses are free
- Both chat and search count
- Case creation, routing, and handoff are not separately metered in this phase
- Resets on the 1st of each month
Upgrade to Pro Anytime
Pro Plan Benefits
- $49/month
- Higher inbound volume for search, chat, and routed cases
- Current meter: 5,000 customer messages/month
- Includes all Pro features immediately
- Proration applies if you upgrade mid-month
- Cancel or downgrade anytime
- No long-term contract required
How to Upgrade
- Navigate to Admin → Account → Billing
- Click Upgrade to Pro
- Enter payment information
- Immediate activation with full Pro limits
30-Day Money-Back Guarantee (Pro Plan)
How It Works
Not satisfied? Get a full refund within 30 days of your Pro subscription, no questions asked.
Refund Process
- Email support at alexwohl@accelara.ai
- Request refund within 30 days
- Receive full refund to the original payment method
- Keep access until end of the billing period
What Qualifies
- Any Pro subscription within the first 30 days
- No usage restrictions - use the plan fully and still request a refund
- No explanation required - though feedback helps us improve
- One-time guarantee per organization
Zero risk: Try Pro for 30 days. If it does not deliver value, get your money back.
What to Test During the Trial
Week 1: Setup and Content
- Upload 10-20 knowledge base documents
- Configure AI tone and guidance
- Test retrieval in preview mode
- Deploy on a staging site or internal page
Week 2: Live Inbound
- Monitor real conversations and search requests
- Review what people ask first
- Check which requests become routed cases
- Identify content gaps
Week 3: Optimization
- Add missing content based on week 2 analytics
- Refine AI guidance
- Test workflow automations and handoff
- Deploy to production (if not already)
Week 4: Evaluation
- Review analytics and metrics
- Calculate time saved vs. cost
- Gather customer feedback
- Decide: continue, optimize more, or request a refund
Pro tip: Give it the full 30 days. Early results may not reflect long-term performance as your knowledge base improves and your routing rules get tighter.
No Long-Term Commitment
Month-to-Month Billing
- No annual contract required (though available at discount)
- Cancel anytime through the billing portal
- No cancellation fees
- Keep your data even after canceling
- Export conversations and analytics before leaving
Flexibility
Downgrade:
- Pro -> Starter anytime
- Effective next billing cycle
- No prorated refund (access until cycle ends)
Upgrade:
- Starter -> Pro instant activation
- Pro -> Enterprise contact sales
Pause:
- No pause option, but canceling and reactivating preserves data
Upgrade Path
Free -> Pro -> Enterprise
Start Free:
- Test with a current meter of 100 customer messages/month
- Build your knowledge base
- Deploy on lower-volume pages first
- Cost: $0
Upgrade to Pro:
- Increase inbound volume for search, chat, and routed work
- Keep operator handoff and cases in one place
- Add messaging beta, analytics, and API access
- Cost: $49/month
Scale to Enterprise:
- Handle higher volume
- Need dedicated support
- Custom integrations needed
- Procurement/legal reviews (compliance questionnaires, security assessments, etc.)
- Cost: Custom pricing
Common Questions
Do I need a credit card to start?
No. Sign up with email, build your knowledge base, and start testing immediately. Add payment only when upgrading to Pro.
Can I test both chat and search on the free plan?
Yes. Starter includes both entry points. Test everything before committing.
What if I need more than 5,000 customer messages but not Enterprise?
Contact sales. We can create custom plans for growing teams between Pro and Enterprise tiers.
Does the 30-day guarantee apply to annual plans?
Yes. Annual Pro subscriptions also include the 30-day money-back guarantee.
Can I get a refund after 30 days?
There is no automatic refund after 30 days, but contact support if you have concerns. We’ll work with you case-by-case.
What happens if I hit my current meter on Starter?
Search and web chat pause until next month or you upgrade. The billing tab warns you as you approach the cap, so check it regularly during launch.
Do you support SOC 2, HIPAA, or BAAs?
Not yet. If you have compliance requirements, contact us so we can review timelines and determine whether an Enterprise engagement is a fit.
Getting Maximum Value
Tips for Your Trial
- Upload real content - Do not use placeholder docs
- Ask real questions - Test with actual customer queries
- Deploy to real users - Get genuine feedback (staging is fine)
- Monitor daily - Check analytics regularly, do not wait until day 29
- Iterate quickly - Add content, test, improve, repeat
Success Metrics
Track these during your trial:
- Resolution rate - Is it trending up as you add content?
- Case quality - Are routed cases arriving with the right context?
- Customer satisfaction - Collect quick thumbs-up/down feedback if possible
- Time saved - Log hours not spent on repetitive inbound
- ROI calculation - Compare time saved vs. subscription cost
Most customers see positive ROI within the first month when their knowledge base already covers the questions and handoff paths they care about most.
Bottom Line
Start free, test thoroughly, and upgrade when the front desk is clearly handling live inbound well. If Pro does not work out in the first 30 days, get your money back.
Next Steps
- Sign up free - No credit card required
- View pricing plans - Compare Starter, Pro, and Enterprise
- Review billing - How the current meter works
- Quick start guide - Get started in under an hour
- Contact sales - Questions about Enterprise