Free Trial and Money-Back Guarantee
Try Resly risk-free with our Starter plan and money-back guarantee.
Starter Plan (Always Free)
What You Get
- 100 messages/month at no cost
- Full access to the admin dashboard (Knowledge, Workflows, Install & Integrate, Analyze)
- Upload knowledge base content
- Test both chat and search experiences
- No credit card required to start
- No time limit on free plan
The Starter plan is free forever. Use it to test Resly thoroughly before committing to a paid plan.
What “100 Messages” Means
- Each customer message to the AI counts as 1 message
- AI responses don’t count against your limit
- Both chat and search queries count
- Resets on the 1st of each month
Example usage:
- 10 customers × 10 messages each = 100 messages
- Enough to thoroughly test features and flows
- Perfect for low-traffic sites or proof-of-concept
Upgrade to Pro Anytime
Pro Plan Benefits
- $49/month for 5,000 messages
- Includes all Pro features immediately
- Proration applies if you upgrade mid-month
- Cancel or downgrade anytime
- No long-term contract required
How to Upgrade
- Navigate to Admin → Account → Billing
- Click Upgrade to Pro
- Enter payment information
- Immediate activation with full Pro limits
30-Day Money-Back Guarantee (Pro Plan)
How It Works
Not satisfied? Get a full refund within 30 days of your Pro subscription, no questions asked.
Refund Process
- Email support at alexwohl@accelara.ai
- Request refund within 30 days
- Receive full refund to original payment method
- Keep access until end of billing period
What Qualifies
- Any Pro subscription within first 30 days
- No usage limits - use it fully and still get refunded
- No explanation required - though feedback helps us improve
- One-time guarantee per organization
Zero risk: Try Pro for 30 days. If it doesn’t deliver value, get your money back—no questions asked.
What to Test During Trial
Week 1: Setup and Content
- Upload 10-20 knowledge base documents
- Configure AI tone and guidance
- Test knowledge retrieval in preview mode
- Deploy on staging site or internal page
Week 2: Real Usage
- Monitor conversations from real customers
- Check what questions are asked
- Review resolution rate
- Identify content gaps
Week 3: Optimization
- Add missing content based on week 2 analytics
- Refine AI guidance
- Test workflow automations
- Deploy to production (if not already)
Week 4: Evaluation
- Review analytics and metrics
- Calculate time saved vs. cost
- Gather customer feedback
- Decide: continue, optimize more, or request refund
Pro tip: Give it the full 30 days. Early results may not reflect long-term performance as your knowledge base improves.
No Long-Term Commitment
Month-to-Month Billing
- No annual contract required (though available at discount)
- Cancel anytime through billing portal
- No cancellation fees
- Keep your data even after canceling
- Export conversations and analytics before leaving
Flexibility
Downgrade:
- Pro → Starter anytime
- Effective next billing cycle
- No prorated refund (access until cycle ends)
Upgrade:
- Starter → Pro instant activation
- Pro → Enterprise contact sales
Pause:
- No pause option, but cancel and reactivate preserves data
Upgrade Path
Free → Pro → Enterprise
Start Free:
- Test with 100 messages/month
- Build your knowledge base
- Deploy on low-traffic pages
- Cost: $0
Upgrade to Pro:
- Outgrown 100 messages
- Need API access or integrations
- Want advanced analytics
- Cost: $49/month
Scale to Enterprise:
- Handle unlimited volume
- Need dedicated support
- Custom integrations needed
- Procurement/legal reviews (compliance questionnaires, security assessments, etc.)
- Cost: Custom pricing
Common Questions
Do I need a credit card to start?
No. Sign up with email, build your knowledge base, and start testing immediately. Add payment only when upgrading to Pro.
Can I test both chat and search on the free plan?
Yes! The Starter plan includes both experiences. Test everything before committing.
What if I need more than 5,000 messages but not Enterprise?
Contact sales. We can create custom plans for growing teams between Pro and Enterprise tiers.
Does the 30-day guarantee apply to annual plans?
Yes. Annual Pro subscriptions also include the 30-day money-back guarantee.
Can I get a refund after 30 days?
No automatic refund, but contact support if you have concerns. We’ll work with you case-by-case.
What happens if I hit my message limit on Starter?
The widget/search stops working until next month or you upgrade. The billing tab warns you as you approach the cap, so check it regularly during launch.
Do you support SOC 2, HIPAA, or BAAs?
Not yet. If you have compliance requirements, contact us so we can review timelines and determine whether an Enterprise engagement is a fit.
Getting Maximum Value
Tips for Your Trial
- Upload real content - Don’t use placeholder docs
- Ask real questions - Test with actual customer queries
- Deploy to real users - Get genuine feedback (staging is fine)
- Monitor daily - Check analytics regularly, don’t wait until day 29
- Iterate quickly - Add content, test, improve, repeat
Success Metrics
Track these during your trial:
- Resolution rate - Is it trending up as you add content?
- Response time - Are answers fast enough for your audience?
- Customer satisfaction - Collect quick thumbs-up/down feedback if possible
- Time saved - Log hours not spent on repetitive questions
- ROI calculation - Compare time saved vs. subscription cost
Most customers see positive ROI within the first month if they have documented answers to common questions.
Bottom Line
Start free, test thoroughly, upgrade when you see value. If Pro doesn’t work out in the first 30 days, get your money back. Zero risk.
Next Steps
- Sign up free - No credit card required
- View pricing plans - Compare Starter, Pro, Enterprise
- Review billing - How usage tracking works
- Quick start guide - Get started in under an hour
- Contact sales - Questions about Enterprise