How is my data secured?

We use bank-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Your content is isolated in your own Supabase project environment.

What makes Resly more than a chatbot?

Resly is an AI front desk for inbound sales and service. It answers routine questions from your docs, collects missing details, creates a structured case, and routes the next step to the right queue or system.

Does every conversation become a case?

No. Simple source-grounded FAQs stay as self-serve answers. Resly creates a case when the request is unresolved, needs structured intake, requires human follow-up, or should be routed downstream.

Do you offer higher-volume plans?

Yes. If you expect more inbound volume or need rollout support, we can help you choose the right plan and deployment path.

Resly vs Traditional Service Tools

How Resly compares to traditional help desk and chat tools like Zendesk, Intercom, and Freshdesk.

Traditional Tools

Typical Approach

Require human agents to respond to every message
Queue systems make customers wait
Expensive as volume grows (hire more agents)
Knowledge bases exist but customers have to search manually
Limited after-hours coverage
High cost per conversation

Pricing Model

Per-agent pricing ($50-100+ per agent/month)
Scales linearly with support volume
Premium features cost extra
Expensive to provide 24/7 coverage

Resly’s Approach

How It’s Different

AI handles routine questions automatically (70%+ of inquiries)
Instant responses 24/7, no wait times
Cost stays flat as volume grows
AI searches knowledge base for customers
Full coverage nights, weekends, holidays
Low cost per conversation, improves over time

Pricing Model

Self-serve pricing is staged around inbound volume
Current meter is customer messages, not agent seats
Fixed monthly cost regardless of team size
Predictable costs as you scale

Key difference: Traditional tools charge per agent. Resly’s self-serve plans are staged around inbound volume, with customer messages as today’s live meter. As your inbound volume grows, Resly stays affordable while traditional tools usually require more seats and labor.

Direct Comparison

Feature	Traditional Helpdesk	Resly
Response Time	Minutes to hours	<2 seconds
Availability	Business hours (or expensive 24/7)	24/7 included
Scaling Cost	Linear (hire more agents)	Flat (same price)
Knowledge Base	Manual search by customer	AI searches for customer
Routine Questions	Require human agent	Automated
Complex Issues	Human handled	Human handled (via escalation)
Actions	Manual	Automated (orders, refunds, etc.)
Setup Time	Weeks to months	Under 1 hour

When to Use Both

Resly does not replace your help desk. It works alongside it as the intake and routing layer in front of that system.

What Resly Handles

“What’s your refund policy?”
“How do I reset my password?”
“Where is my order?”
“What are your business hours?”
“How much does the Pro plan cost?”

What Escalates to Your Helpdesk

Complex troubleshooting requiring system access
Custom requests outside documented processes
Situations requiring human judgment
High-value customer conversations
Issues the AI doesn’t have information about

Best practice: Use Resly as your first line for inbound sales and service. It handles routine questions instantly, then routes complex issues to your help desk or downstream team with full context.

Integration Benefits

Connect Resly to external systems:

Built-in connectors: Shopify (orders/products), Stripe (billing), Gmail (notifications)
Custom connectors: Define any HTTP request so the AI can call your internal APIs
Cases export: Use Supabase or API middleware to push routed work into Zendesk, Freshdesk, or another downstream system when needed

Cost Comparison

Scenario: 10,000 conversations/month

Example only: The numbers below show how savings could look if the AI resolves the majority of routine inbound conversations. Actual impact depends on how comprehensive your documentation and workflows are.

Traditional Helpdesk (e.g., Zendesk):

Average handling time: 5 minutes
Total hours needed: 833 hours
Agents required (160 hrs/mo each): 5.2 agents
Cost at $70/agent/month:$ 364/month + labor costs
Labor costs (5 agents × $4,000/mo):$ 20,000/month
Total cost: ~$20,364/month

Resly Pro:

AI handles 70% automatically: 7,000 conversations
Human escalation: 3,000 conversations
Agents required for 3,000 conversations: 2 agents
Resly cost: $49/month
Labor costs (2 agents × $4,000/mo):$ 8,000/month
Total cost: ~$8,049/month

Savings: $12,315/month (60% reduction)

Most companies see ROI within the first month after deployment.

Feature Comparison

Knowledge Management

Traditional:

Static knowledge base
Customers search manually
Often poorly organized
Requires constant curation

Resly:

AI-powered semantic search
AI searches for customers
Automatic relevance ranking
Self-improving through analytics

Customer Experience

Traditional:

Wait in queue
Repeat information to each agent
Business hours only (without premium)
Inconsistent answers depending on agent

Resly:

Instant response
Context remembered throughout conversation
24/7 availability included
Consistent answers from knowledge base

Team Experience

Traditional:

Repetitive questions burn out agents
Knowledge scattered across cases and inboxes
Difficult to scale training
High turnover

Resly:

AI handles repetitive questions
Knowledge centralized in one system
Instant onboarding (just add to knowledge base)
Team focuses on meaningful work

Migration Path

Transition Strategy

Phase 1: Deploy Resly Alongside Existing Tools (Week 1)

Install Resly widget
Keep existing helpdesk active
Monitor which questions Resly handles

Phase 2: Optimize (Weeks 2-4)

Review analytics
Add missing content
Refine AI guidance
Improve resolution rate

Phase 3: Scale Down Traditional Tool (Month 2+)

Reduce agent count as Resly handles more
Keep helpdesk for complex issues
Optimize costs

No rip-and-replace needed. Resly works alongside your existing tools, letting you transition at your own pace.

When Traditional Tools Are Better

Resly isn’t always the right choice. Traditional helpdesks excel when:

Every conversation needs personal relationship building
Questions are entirely unique with no patterns
No documentation exists and can’t be created
Support is 100% sales-focused conversations
You need direct system access for every interaction

Best of Both Worlds

The ideal setup for most companies:

Resly as first line of inbound sales and service
- Handles FAQs, policies, order lookups
- Available 24/7
- Instant responses
Traditional helpdesk for complex issues
- Human judgment needed
- System troubleshooting
- Relationship building
- Strategic accounts
Seamless handoff
- Resly escalates with full context
- Helpdesk agents have conversation history
- No information loss

Result: Faster responses, happier customers, more efficient team.

Next Steps

See if Resly is right for you
Review use cases for your industry
Check pricing vs. traditional tools
Start free trial risk-free