Billing and Usage

Resly uses Stripe for secure billing and subscription management. Track your usage, manage payment methods, and view invoices all in one place.

Usage Tracking

How Messages Are Counted

• User messages to the AI count as 1 message each
• AI responses do NOT count
• Tool executions do NOT count separately
• Both chat and search queries count toward your limit

View Current Usage

Check usage anytime in Admin → Account → Billing:

• Current plan and limits
• Messages used this month
• Days until reset
• Usage percentage
• Historical usage trends (Pro/Enterprise)

Plan Limits

Overage Protection

Hard limits enforced when plan quota reached:

• Widget/search stops working at limit
• Usage warnings appear inside the admin billing tab at ~70%, 90%, and 100%
• Upgrade prompts shown in dashboard
• No surprise charges—predictable billing

Payment Management

Billing Portal

Access the Stripe Customer Portal from Admin → Account → Billing:

• Update payment method (credit card)
• View invoice history
• Download invoices for accounting
• Update billing information (address, tax ID, etc.)
• Cancel subscription if needed

Payment Methods

Accepted payment methods:

• Visa, Mastercard, American Express, Discover
• Debit cards
• Enterprise: ACH, wire transfer, invoicing

Automatic Payments

• Billing occurs monthly on your signup date
• Automatic charge to your payment method
• Invoice emailed after successful payment
• Failed payment triggers retry and email notification

Upgrading

Upgrade Process

1. Navigate to Admin → Account → Billing
2. Click Upgrade to Pro
3. Complete Stripe checkout
4. Subscription activates immediately
5. New limits applied instantly

Proration

Mid-cycle upgrades are prorated:

• Unused time on current plan credited
• New plan charged proportionally
• Example: Upgrade on day 15 of month
  • 50% credit for unused Starter time
  • Charged 50% of Pro price for remaining month
  • Full Pro price starting next month

Downgrading

Downgrade to Lower Tier

1. Navigate to Admin → Account → Billing
2. Click Change Plan
3. Select lower tier
4. Takes effect next billing cycle
5. No immediate charge/credit

What Happens When Downgrading

Pro → Starter:

• Message limit reduces to 100/month
• Lose access to Pro features (API, advanced analytics, etc.)
• Knowledge bases beyond 1st are archived (not deleted)
• Can re-upgrade anytime to restore access

Canceling

How to Cancel

1. Navigate to Admin → Account → Billing
2. Click Cancel Subscription
3. Select reason (optional feedback)
4. Confirm cancellation
5. Subscription remains active until end of billing period

After Cancellation

• Access until end of period - You keep access through your paid period
• Data preserved - Your knowledge base and conversations stay intact
• Can reactivate - Resubscribe anytime to restore full access
• Data export - Download all your data before or after canceling

Invoices

Viewing Invoices

Access invoice history in Stripe Customer Portal:

• All past invoices listed chronologically
• Download PDF for each invoice
• View payment status
• See itemized charges

Invoice Details

Each invoice includes:

• Invoice number and date
• Billing period
• Plan name and tier
• Amount charged
• Payment method (last 4 digits)
• Billing address
• Tax information (if applicable)

VAT and Taxes

• US customers: Sales tax may apply based on location
• EU customers: VAT charged according to location
• Business customers: Provide VAT ID to reverse charge (EU)
• Update tax information in billing portal

Enterprise Billing

Custom Terms

Enterprise plans support:

• Annual contracts with volume discounts
• Multi-year agreements with price lock
• Custom payment terms (Net 30, Net 60, etc.)
• Invoice billing instead of credit card
• Purchase orders accepted
• Wire transfer and ACH payments
• Custom invoicing with PO numbers

Account Management

Enterprise customers get:

• Dedicated account manager
• Quarterly business reviews
• Usage planning and forecasting
• Custom reporting
• Flexible contract negotiations

Usage Optimization

Tips to Stay Within Limits

Starter Plan (100 messages):

• Deploy on specific pages (not sitewide)
• Use for testing and proof-of-concept
• Focus on highest-value use cases
• Upgrade when ready to scale

Pro Plan (5,000 messages):

• Monitor usage weekly
• Improve knowledge base to increase resolution rate
• Use search for documentation (often fewer messages per session)
• Escalate complex issues quickly to reduce back-and-forth

When to Upgrade

Consider upgrading when:

• Consistently hitting 80%+ of limit
• Widget stops working before month end
• You’re turning off widget on some pages due to limits
• You need Pro features (API, integrations, etc.)
• Customer support volume is growing

Billing FAQs

When will I be charged?

Your billing date is your signup date each month. For example, if you signup on January 15, you’ll be charged on the 15th of each month.

Can I change my billing date?

Contact support to adjust your billing date. This is typically a one-time courtesy adjustment.

What if my payment fails?

We’ll retry 3 times over 7 days and send email notifications. Update your payment method to avoid service interruption.

Do you offer refunds?

Pro plans include a 30-day money-back guarantee. See Trial & Guarantee for details.

Can I pause my subscription?

No pause option, but you can cancel and reactivate anytime. Your data is preserved even after canceling.

Next Steps

• View pricing plans - Compare plan features
• Check trial terms - 30-day money-back guarantee
• Contact sales - Enterprise custom pricing
• Get support - Help with billing questions