Answer the Question.Route the Real Work.
Resly answers routine questions from your docs, collects missing intake details, creates a structured case, and routes each real request to the right human or system.
Can it answer pricing and onboarding questions?
Yes - Resly answers routine questions from your docs with cited responses.
When the request matters, it can collect missing details before the next step.
What Makes It a Front Desk
What happens after the question matters
Chat and search are how work enters. The product value is that Resly can decide what to resolve, what to collect, and what to hand off cleanly.
Resolve fast-answer questions in search or chat
Give cited answers from the same knowledge base before a simple question ever becomes operator work.
Gather the details humans actually need
Use conversational intake to collect email, company, issue context, and missing fields across turns.
Create a case and send it to the right queue
Turn operationally important conversations into structured records with intent, priority, owner, and SLA context.
Give operators or systems a clean next step
Summaries, routing reason, and export-ready context replace transcript archaeology and broken handoffs.
Grounded answers are step one, not the whole product
Retrieval, reranking, and citations keep Resly accountable to your content. That grounding is what makes the downstream intake, routing, and handoff trustworthy.
Syncs with your docs, PDFs, & URLs.
Finds relevant chunks via hybrid search.
Scores context for max relevance.
Drafts accurate, cited answers.
One inbound layer, multiple entry points
Train once on your content, let customers enter through AI search, web chat, or Meta messaging beta, and route the conversations that deserve structured operator follow-up.
Knowledge Base
Web Crawling & File Upload
Point us at any URL and we'll crawl your entire site. Or drag and drop PDFs, docs, and more. We parse, chunk, and index everything in seconds.
- ✓ Crawl any public website or help center
- ✓ Supports PDF, DOCX, TXT, HTML, and more
- ✓ Re-crawl anytime with one click
Instant AI Search for Fast-Answer Questions
Some customers do not want a conversation. They want the answer now. Resly gives them direct, cited answers instead of forcing every simple request into a handoff or back-and-forth chat.
- ✓ Summarized answers
- ✓ Suggested follow-up questions
- ✓ Highlighted source citations
Go to Settings > Developers. Locate the key and click "Revoke & Generate New".
Managing API Access
Full guide on creating, revoking, and rotating API keys for your organization...
Security Best Practices
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Can it answer pricing and onboarding questions?
Yes - Resly answers routine questions from your docs with cited responses.
When the request matters, it can collect missing details before the next step.
Conversational Intake When the Request Needs Context
When the issue is nuanced, customers can move into chat without losing the grounding. Resly can ask for missing details, keep track of the intake, and prepare a human-ready handoff instead of leaving the request buried in the transcript.
- ✓ Multi-turn context and field collection
- ✓ Case creation when the request becomes real work
- ✓ Human handoff with routing context and next action
Answer, collect, route, improve
Resly is strongest when the whole loop stays connected: knowledge quality improves answers, answers reduce noise, intake creates better cases, and operator outcomes show you what to fix next.
Knowledge Base
ActiveOperators get a clean handoff, not a raw transcript
When AI cannot fully resolve the request, Resly should not stop at “someone will follow up.” It creates a case, records routing reason, links the right contact or company, and makes the next step obvious for a human or downstream system.
- Canonical cases instead of transcript archaeology
- Queue, assignee, SLA, and routing reason in one place
- Export-ready handoff for downstream systems
Case Preview
CASE-94H2VKQ
Contact
Maya Chen
maya@northwind.ai
Northwind Robotics
Routing
Priority: High
Queue: Sales
SLA: 2h response target
Summary
Prospect asked about pricing for multi-location rollout, requested implementation timeline, and wants a follow-up call with sales this week.
Decision Trace
Next Action
Simple, Transparent Pricing
Start free, prove the front desk on real inbound traffic, then scale as more conversations become structured cases and clean handoffs.
Self-serve plans are currently metered on inbound customer messages across AI search and web chat. Routing, cases, and webhook handoff are included in the product flow and are not separately metered in this release.
Starter
- ✓ Search and web chat from one knowledge base
- ✓ Structured intake, case creation, and operator handoff
- ✓ Current meter: 100 customer messages/mo
Pro
- ✓ Higher inbound volume for search, chat, and routed cases
- ✓ Current meter: 5,000 customer messages/mo
- ✓ WhatsApp & Messenger channels (Meta beta)
- ✓ Unlimited Knowledge Bases
- ✓ Advanced Analytics
- ✓ Remove Branding
- ✓ 30-day money-back guarantee
Enterprise
- ✓ Unlimited volume
- ✓ Custom API connectors & workflows
- ✓ SLA & Priority Support
- ✓ Procurement and rollout support
WhatsApp + Facebook Messenger
Connect Resly to your Meta business accounts to help customers on WhatsApp and Messenger. We're enabling this now for Pro workspaces—request access and we'll switch it on for you.
16 Languages with Auto-Detection
Your AI front desk automatically detects what language customers are writing in and responds naturally. Support global audiences across search, chat, and messaging entry points without extra setup.
Frequently Asked Questions
Resly is an AI front desk for inbound sales and service. It answers routine questions from your docs, collects missing details when a request matters, creates a structured case, and routes the next step to the right queue or system.
No. Simple source-grounded FAQs stay as self-serve answers. Resly creates a case when the request is unresolved, needs structured intake, requires human follow-up, or should be routed downstream.
Yes. You can ingest your docs, website, PDFs, and files once, then use that same knowledge base for AI search, web chat, and front desk workflows.
Resly hands work to operators inside the app and can export a signed webhook payload to your downstream system. That keeps Resly focused on intake, routing, and handoff instead of trying to replace every system after the first 5-10 minutes.
Not in this release. Today the entry points are AI search, web chat, WhatsApp and Messenger beta, plus signed webhook handoff into your downstream systems.
Your data is logically isolated per organization with row-level security. Reads and writes are scoped to your org, credentials are encrypted at rest, and all traffic is encrypted in transit via TLS.
Starter is free forever, and Pro includes a 30-day money-back guarantee. That gives teams a low-friction way to test real traffic before committing long-term.
Launch an AI front desk for inbound sales and service.
Start with one knowledge base, let customers enter through AI search, web chat, or Meta messaging beta, and route the requests that deserve structured follow-up. Upgrade only when the routed value is obvious.
No credit card required on Starter