How is my data secured?

We use bank-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Your content is isolated in your own Supabase project environment.

Can I customize the look and feel?

Yes. You can fully customize the widget colors, launcher icon, welcome messages, and suggested prompts to match your brand guidelines.

What happens if the AI doesn't know the answer?

The AI will honestly state it doesn't know and can be configured to suggest contacting human support or searching specific help articles.

Do you offer higher-volume plans?

Yes. If you expect lots of conversations, reach out and we'll help you choose a plan that fits your business.

How Does Resly Work?

Resly combines your knowledge base with AI to deliver instant, accurate support—no human needed for routine questions.

The Simple Process

1. You Add Knowledge

Upload your documentation, FAQs, help articles, or crawl your website. Resly ingests everything and makes it searchable.

Supported formats:

PDF documents
Markdown files
HTML pages
Plain text
Website crawling

2. AI Learns Your Business

Our system processes your content and understands it semantically—meaning it gets context, not just keywords.

The AI learns from your specific business content, not generic training data.

3. Customers Ask Questions

Through chat widget or search, customers ask anything. In plain language, exactly how they’d ask a human.

4. AI Finds the Answer

Resly searches your knowledge base, understands the question’s intent, and surfaces the most relevant information.

How it works:

Semantic search understands meaning, not just exact word matches
Combines keyword matching with AI understanding
Retrieves the most relevant content chunks
Ranks results by relevance

5. Response with Sources

Every answer includes citations linking back to the original documentation. Customers see exactly where the information came from.

Source citations build trust and let customers dig deeper if needed.

6. Actions When Needed

For chat interactions, the AI can take actions like:

Checking order status (connect to your order system)
Creating support tickets with email notifications
Processing refunds (connect to your payment system)
Gathering information by asking clarifying questions

All actions are logged for your review in the ANALYZE tab.

7. Escalation to Humans

If the AI can’t help or the customer requests it, conversations escalate smoothly to your support team with full context.

When escalating, the AI includes the complete conversation history so your team has all the context they need.

What Makes It Smart

Semantic Understanding

Resly understands meaning, not just exact word matches. If a customer asks “How do I get a refund?” and your docs say “Return policy,” Resly connects the dots.

Context Awareness

The AI remembers conversation context throughout the interaction. No need to repeat information.

Learns from Your Content

Unlike generic chatbots, Resly only uses your approved knowledge base. You control the knowledge, you control the answers.

Cites Sources

Every response includes links to the original documentation, ensuring transparency and trust.

Two Interaction Modes

Chat

Full conversations for complex questions and actions. Best when customers need guidance or want to take actions like checking orders or creating tickets.

Search

Instant lookups for customers who know what they want. Perfect for documentation sites, help centers, and quick fact-finding.

Both modes use the same knowledge base, so you manage content once and deploy everywhere.

Next Steps

Quick Start Guide - Deploy in minutes
Admin Dashboard - Learn about Knowledge, Workflows, Install & Integrate, Analyze
Knowledge Base Management - Add your content