Resly Documentation
Welcome to the Resly documentation! Learn how to use our AI-powered support platform that delivers answers instantly—through conversational chat and powerful search.
What is Resly?
Resly is an AI support platform that combines two powerful experiences in one:
- Conversational Chat Widget - Natural back-and-forth dialogue with automated actions
- Instant Search Experience - Lightning-fast knowledge base lookups with AI semantic search
Both experiences share a unified knowledge base, so you can deploy one or both to match your customer experience needs.
Quick Links
Getting Started
Core Features
Deployment
Key Features
Deploy conversational chat for complex interactions or instant search for quick lookups—or use both together. Inside the admin, you’ll primarily use the Knowledge, Workflows, Install & Integrate, and Analyze sections to manage the full lifecycle of your AI support agent.
What makes Resly different:
- Automated actions beyond answers—check orders, create tickets, process refunds (using the built-in data model or your own connectors)
- Consistent answers grounded in your knowledge base with citations for every response
- Seamless escalation to human agents through the tickets inbox when the AI needs help
Browse the documentation using the sidebar navigation or use the search bar above to find specific topics.