How is my data secured?

We use bank-grade encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Your content is isolated in your own Supabase project environment.

Can I customize the look and feel?

Yes. You can fully customize the widget colors, launcher icon, welcome messages, and suggested prompts to match your brand guidelines.

What happens if the AI doesn't know the answer?

The AI will honestly state it doesn't know and can be configured to suggest contacting human support or searching specific help articles.

Do you offer higher-volume plans?

Yes. If you expect lots of conversations, reach out and we'll help you choose a plan that fits your business.

What is Resly?

Resly is an AI support platform that delivers answers instantly—through conversational chat and powerful search.

Two Support Modes in One Platform

Natural back-and-forth dialogue that understands context
Automated actions: Check orders, create tickets, process refunds
Asks clarifying questions to get the full picture
Seamlessly escalates complex issues to your team
Drop-in widget for any website—no coding required

Instant Search Experience

Lightning-fast knowledge base lookups with AI semantic search
Get precise answers with source citations in milliseconds
Perfect for customers who know what they’re looking for
Embeddable search modal or full-page experience
Fully customizable to match your brand

Use both together or deploy just one—whatever fits your customer experience best.

Unified Knowledge Base

Upload documents or crawl your website once
Powers both chat and search automatically
Complete admin dashboard: Knowledge, Workflows, Install & Integrate, Analyze
Every answer includes citations linking to sources

Performance Expectations

Responses stream in seconds thanks to OpenAI’s APIs, but final timing depends on your model configuration and content size
Resolution rates depend on the completeness of your documentation and any workflows you enable
Both chat and search stay available whenever your site is online—no extra infra to run
Integrations can be added over time through the connectors system

Key Benefits

For Customers

Get instant answers without waiting for support agents
Choose between conversation or quick search
See source citations for every answer
Escalate to human support when needed

For Your Team

Automate routine questions and let your team focus on complex issues
Reduce support load by handling repetitive FAQs automatically (actual impact depends on the share of documented questions)
Track what customers ask to improve documentation
One platform for both chat and search experiences

Ready to get started? Check out our Quick Start Guide to deploy in minutes.