Is Resly Right for My Business?
Resly works best for certain types of businesses and support scenarios. Here’s how to know if it’s a good fit.
Resly is Perfect If You:
✓ Answer the same questions repeatedly - FAQs, policies, how-tos ✓ Have existing documentation - Help articles or knowledge base ✓ Want to scale support without hiring - Grow without growing headcount ✓ Need 24/7 coverage - Can’t afford round-the-clock staff ✓ Experience support spikes - During launches, sales, or busy seasons ✓ Want team focus on complex issues - Free up time for high-value interactions
If you find yourself answering the same questions over and over, Resly can help automate those responses while you focus on more complex customer needs.
You’ll Get Great Results If:
- 40%+ of your support questions have answers in existing documentation
- Your team spends significant time on order lookups, password resets, or policy questions
- You have clear documentation for common processes
- Customers often ask “Where can I find…” or “How do I…”
- You’re growing fast and support load is growing faster
Resly Might Not Fit If:
- Every customer question is completely unique
- You have zero documentation or knowledge base (though we can help you build one)
- Your support is 100% relationship-based sales or account management
- You need highly technical troubleshooting that requires system access
- Your product changes daily and documentation can’t keep up
Resly works best when you have documented answers to common questions. If your knowledge base is sparse, you’ll need to build it up first for best results.
Common Concerns Addressed
”Will it replace my support team?”
No. Resly handles routine questions so your team can focus on complex issues. Think of it as a force multiplier, not a replacement.
Your team still handles:
- Complex troubleshooting
- Edge cases not in documentation
- Relationship building
- Strategic account management
”What if it gives wrong answers?”
Resly only uses your approved knowledge base. If content isn’t there, it says “I don’t have information on that” and escalates.
You control the knowledge base, so you control the answers.
Every response includes source citations, so customers (and you) can verify where information came from.
”Is setup complicated?”
Most teams are live in under an hour. The process is:
- Upload docs or crawl your website
- Test in preview mode
- Paste embed code on your site
- Done
No coding, no backend setup, no complex configurations required.
”Will customers hate talking to a bot?”
Customers care about fast, accurate answers—not whether a human or AI provided them.
Resly builds trust through:
- Source citations for every answer
- Seamless escalation when needed
- Transparency about being AI-powered
- Actions that work (order checks, refunds, etc.)
In our experience, customers prefer instant, accurate AI responses over waiting hours for a human to answer the same FAQ.
Industry Fit
Resly works especially well for:
- SaaS Companies - Onboarding, product questions, troubleshooting
- E-commerce - Order status, shipping, returns, refunds
- Documentation Sites - API references, technical docs, developer guides
- Financial Services - Account inquiries, policy questions, compliance answers
- Healthcare & Wellness - Appointment scheduling, insurance questions, facility information
- Education - Enrollment, admissions, campus resources, deadlines
See our Use Cases & Industries guide for detailed examples.
Try It Risk-Free
Not sure if Resly is right for you? Start with the free Starter plan (100 messages/month):
- Upload your docs
- Test it with real questions
- See how customers respond
- Upgrade when you’re ready
No credit card required to start. Test everything before committing.
Plus, Pro plans include a 30-day money-back guarantee. If it doesn’t work for you, get a full refund.
Next Steps
- Quick Start Guide - Get started in minutes
- Setup Requirements - Technical requirements
- Use Cases - See industry-specific examples
- Pricing Plans - Find the right plan for your needs