Setup Time and Technical Requirements
Resly is designed for non-technical teams to deploy in minutes, not weeks.
Time to Go Live
| Phase | Time Required |
|---|---|
| Upload Content | 5-10 minutes |
| Configuration | 5-10 minutes |
| Testing | 10-20 minutes |
| Deployment | 2 minutes |
| Total | Under 1 hour |
Most teams are live in under an hour from signup to deployed widget.
Technical Skills Needed
Zero coding required for chat and search widgets
- Basic ability to add a script tag to your website (or ask your dev to do it)
- No backend infrastructure needed
- No database setup required
- No API integrations necessary (unless you want them)
If you can copy-paste a script tag, you can deploy Resly.
Platform Compatibility
Resly works on any website with modern HTML:
- Content Management Systems: WordPress, Shopify, Wix, Squarespace
- JavaScript Frameworks: React, Next.js, Vue, Angular
- Static Sites: HTML, Jekyll, Hugo
- Documentation Platforms: GitBook, ReadMe, Docusaurus
- Single-Page Applications (SPA)
- Mobile web browsers
Browser Support
Desktop
- Chrome (latest)
- Safari (latest)
- Firefox (latest)
- Edge (latest)
Mobile
- Mobile Safari on iOS
- Chrome on Android
Graceful degradation for older browsers ensures basic functionality even on outdated systems.
Hosting Requirements
None! Resly is fully hosted.
- No server setup required
- No infrastructure to manage
- No databases to configure
- No DevOps knowledge needed
You just add the embed script—we handle everything else.
Knowledge Base Formats Supported
Upload any of these formats:
- PDF documents - Product guides, manuals, brochures
- Markdown files (.md) - Documentation, README files
- HTML pages - Web content, help articles
- Plain text (.txt) - Text-based documentation
- Website crawling - Public URLs automatically extracted
File size limits: Individual files up to 10MB. Larger documents should be split into smaller files.
Scalability
Resly scales automatically with your needs:
- Handles unlimited pageviews
- Serves thousands of concurrent users
- No performance impact on your website
- CDN-delivered scripts load in milliseconds
- Async loading won’t block your page render
Data Requirements
Minimum Knowledge Base Size
Start with as little as 5-10 documentation pages.
The more content you have, the better Resly performs, but you don’t need hundreds of articles to get started.
Quality over quantity: 10 well-written articles covering common questions outperform 100 poorly organized docs.
Recommended Content
For best results, document:
- Top 20 most-asked questions from your support team
- Getting started guides for your product/service
- Common troubleshooting steps
- Policy information (returns, refunds, shipping, etc.)
- Account management instructions (password reset, billing, etc.)
Maintenance
How Updates Work
- Update knowledge base content anytime through admin dashboard
- Changes reflect immediately (no rebuild required)
- No redeployment needed when you update content
- Widget configuration updates in real-time
Ongoing Maintenance
Typical maintenance tasks:
- Adding new documentation as products evolve
- Updating outdated information
- Reviewing analytics to find content gaps
- Iterating on AI guidance based on performance
Time commitment: Most teams spend 1-2 hours per month maintaining their knowledge base.
Support During Setup
By Plan Tier
| Plan | Setup Support |
|---|---|
| Starter | Self-service documentation |
| Pro | Email support (24-48hr response) |
| Enterprise | Dedicated onboarding and setup assistance |
Security Requirements
HTTPS Required
Your website must use HTTPS for the widget to load properly. This is standard for modern websites.
HTTP-only sites are not supported for security reasons. Ensure your site uses HTTPS before deploying Resly.
API Keys
- Generated automatically in the Install & Integrate → API view
- Scope to your organization
- Can be rotated anytime
- No downtime when updating keys
Performance Impact
Page Load Impact
- Script size: ~50KB (gzipped)
- Load time: <100ms on fast connections
- Async loading: Won’t block page render
- No dependencies: Self-contained bundle
Widget Performance
- First response: <2 seconds average
- Subsequent responses: <1 second
- Search latency: <500ms typically
- Concurrent users: Unlimited
Resly’s async loading ensures it won’t slow down your website or affect Core Web Vitals scores.
Next Steps
Ready to get started? Follow our Quick Start Guide to deploy in under an hour.
Need enterprise features?
- Custom deployment options (hosted via Supabase + Vercel today)
- Help connecting Resly to your workflow systems
- Guidance on higher usage tiers or procurement requirements
Contact sales for Enterprise pricing and requirements.