Pricing Plans
Resly plans scale with inbound conversations, routed cases, and operator handoff. During this phase, self-serve billing still uses customer messages as the current meter across AI search and web chat.
Current release scope: Resly currently focuses on AI search, web chat, WhatsApp/Messenger beta, and structured case handoff. Voice, telephony, calendars, and booking are not part of this release.
Starter - Free
Best for proving the front desk on live inbound.
- AI search + web chat from one knowledge base
- Structured intake and case routing inside the app
- Up to 3 knowledge sources
- Basic analytics and onboarding
- Current meter: 100 customer messages/month (AI replies are free)
- Self-serve documentation
Free forever - No credit card required to start
Pro - $49/month
For teams routing more live inbound.
- Higher inbound volume across search, chat, and case handoff
- Current meter: 5,000 customer messages/month
- Unlimited knowledge sources
- Advanced analytics (Analyze tab + exports)
- Custom branding controls for chat + search
- API access (
/api/chat) with per-org keys - Workflow automation + built-in tools
- WhatsApp and Messenger beta on Pro
- Access to Shopify, Stripe, and Gmail connectors
Best value - Best for teams that want more inbound volume without changing their downstream systems yet
Fair Use for Unlimited Knowledge Bases: “Unlimited” refers to the number of knowledge bases you can create. Indexing volume and ingestion rate are subject to fair-use limits to ensure system reliability. For very large datasets or high-ingestion scenarios, please contact sales for custom limits or Enterprise.
Enterprise - Custom Pricing
For organizations with higher inbound volume, rollout support, or procurement needs.
- Tailored current meter and rollout planning
- Shared Slack/Teams channel with our team
- Implementation help + office hours
- Ability to prioritize roadmap requests
- Custom contract terms
Plan Comparison
| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Primary fit | Prove the front desk on live inbound | Route more live inbound | Scale rollouts and procurement |
| Search + web chat | ✓ | ✓ | ✓ |
| Structured intake + cases | ✓ | ✓ | ✓ |
| Current meter (customer messages/mo) | 100 | 5,000 | Custom |
| Knowledge sources | 3 | Unlimited | Unlimited |
| Analytics | Basic dashboard | Analyze tab + exports | Customized reporting |
| Meta messaging beta | - | ✓ | ✓ |
| Support | Self-serve docs | Priority email (24-48 hr) | Shared Slack/Teams + named contact |
| API access | - | /api/chat | /api/chat + guidance |
| Custom branding | Theme presets | Full controls | White-label guidance |
| Workflows & tools | Preview only | Production | Production + custom help |
| Connectors | Built-in demo data | Shopify, Stripe, Gmail | Custom connector help |
How the Current Meter Works
- Each inbound customer message to the AI counts as 1 message
- AI responses do not count
- Tool executions do not count separately
- Case creation, routing, and handoff are not separately metered in this phase
- Both chat and search requests are included in the current meter
Example: If a customer sends 5 messages in one conversation, that is 5 messages counted toward the current meter.
Resly is positioned around inbound conversations and routed work, but the live self-serve meter is still customer messages during this phase.
Free Trial
All plans start with full access:
- Starter is free forever
- Pro includes a risk-free trial period
- Enterprise includes customized proof-of-concept
Payment
Secure payment processing via Stripe:
- All major credit cards accepted
- Monthly or annual billing (annual saves 20%)
- Enterprise supports invoicing and custom payment terms
- Update payment method anytime
- Cancel or downgrade anytime with no long-term commitment
Upgrade Anytime
Self-serve upgrades from the billing tab:
- Navigate to Admin → Account → Billing
- Click Upgrade to Pro or Contact Sales for Enterprise
- Complete checkout
- Subscription activates immediately
- New limits apply instantly
Proration: Upgrading mid-month credits your unused time toward the new plan.
Downgrade or Cancel
Change or cancel anytime:
- Downgrade from the billing tab (effective next billing cycle)
- Cancel anytime with no long-term contracts
- Data export available before canceling
- Keep data even after canceling (can reactivate later)
No lock-in: Month-to-month billing with no long-term commitment required.
Enterprise Features
Enterprise engagements are tailored to each customer. Typical add-ons include:
- Higher current-meter allocations
- Security questionnaires + architecture reviews
- Shared Slack/Teams channel and scheduled check-ins
- Help scoping custom connectors or workflows
- Optional SLAs or contract terms negotiated separately (formal certifications such as SOC 2/HIPAA are not yet available)
Frequently Asked Questions
Can I change plans later?
Yes. Upgrade or downgrade anytime. Changes to Pro are immediate. Downgrades take effect at the next billing cycle.
What happens if I hit my current meter?
Search and web chat pause until next month or you upgrade. We surface warnings in the billing tab as you approach the cap.
Do I need a credit card for the free plan?
No. Sign up, add knowledge, and start testing immediately. Only add payment when upgrading to Pro.
Can I get more customer messages without going to Enterprise?
Yes. Contact sales for custom plans between Pro and Enterprise. We can create a plan that fits your volume.
Is there a setup fee?
No setup fees for any plan. Pay only the monthly subscription.
Can I pay annually?
Yes. Annual billing saves 20%. Contact sales or select annual billing during checkout.
Next Steps
- Start with Starter - Free forever, no credit card
- Try Pro risk-free - 30-day money-back guarantee
- Contact for Enterprise - Custom pricing and demo
- Review billing details - Current meter, usage tracking, and invoices
- Check trial terms - Money-back guarantee details